Privacy Policy

LTML TRADING LTD values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our house repair and maintenance services.

1. Information We Collect

We may collect and process the following types of personal data:

• Personal Information: Name, phone number, email address, and home address for service bookings.
• Payment Details: Billing information required for processing payments.
• Service Information: Details of the requested repair or maintenance service.
• Technical Data: IP address, browser type, and device information for website analytics.
• Communication Data: Emails, messages, or calls related to customer support or inquiries.

2. How We Use Your Information

Your personal data is used for the following purposes:

• Processing service requests, appointments, and customer support.
• Managing payments, invoicing, and order confirmations.
• Sending important updates, promotions, and service-related notifications.
• Improving our website, services, and customer experience.
• Ensuring legal compliance and preventing fraud.

3. Sharing and Disclosure

We do not sell or rent your personal data. However, we may share information with:

• Service Providers: Contractors and technicians who perform repairs and maintenance.
• Payment Processors: Secure third-party services handling transactions.
• Legal Authorities: If required by law for compliance or fraud prevention.

4. Data Security

We implement security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online platform is completely risk-free, and we encourage customers to take precautions when sharing personal information.

5. Your Rights

You have the following rights regarding your personal data:

• Request access, correction, or deletion of your data.
• Opt-out of marketing communications at any time.
• Request restrictions on data processing where applicable.

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve user experience and analyze website traffic. You can manage cookie preferences through your browser settings.

7. Retention Period

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy policies, and we recommend reviewing them before providing personal data.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.